Return & Exchange Policy – Unstd

At Unstd, we design products with care and quality in mind. If something doesn’t feel right, here’s how our return and exchange process works — simple, transparent, and customer-first.

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Return & Exchange Window

• You can request a return or exchange within 7 days of delivery.

• Requests raised after this window will not be accepted.

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Eligibility Criteria

To be eligible for a return or exchange:

• Product must be unused, unwashed, and unworn

• Original tags and packaging must be intact

• Item should be in resalable condition

Products failing quality checks will not be accepted.

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Orders Above ₹1,000

• Returns are not available on orders above ₹1,000

• A one-time exchange is allowed for size or product-related issues

• Once an exchange is completed, the order becomes non-returnable

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Sale & Discounted Products

• Sale or discounted items are eligible for exchange only

• No returns or refunds on sale items

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Reverse Pickup & Shipping

• Reverse pickup is available at a charge of ₹149

• If reverse pickup is unavailable at your location, self-shipping may be required

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Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery

• Share clear images/videos and your order ID at care@unstd.in

• Once verified, we’ll resolve the issue at the earliest

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Items Not Eligible for Return or Exchange

• Free gifts

• Used, washed, or altered products

• Items without original tags or packaging

• Requests raised after 7 days from delivery

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How to Raise a Return or Exchange Request

To initiate a return or exchange, click the link below:

👉 Return & Exchange Portal:
https://www.unstd.in/apps/return_prime

Or contact us at care@unstd.in with your order details.

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Important Notes

• Only one exchange per order is permitted

• UNSTD reserves the right to refuse requests that do not meet policy conditions

• Policy terms may change without prior notice